FAQ
How is the after-sales service?
When there is a problem with the product, you must be very anxious. Please contact us directly, and our after-sales staff will communicate with you as soon as possible and report the issue to the technical engineer. The engineer will promptly identify the problem and resolve your concerns as quickly as possible.
What are your payment terms and trade conditions?
We usually appreciate a T/T 30% deposit, and then 70% balance to be paid before shipment. We typically offer FOB Ningbo prices. However, we also accept other methods, such as letters of credit, Western Union, and we can do CFR and CIF, etc.
Can you help us purchase other items?
Of course, we are honored to work for you and control the quality of the goods.
When is the delivery time?
Generally, based on the order, it takes about 20 to 30 days.
Is custom service supported?
Yes, we accept and support OEM services. Some customers have special requirements for gears, and we can customize gears and sprockets according to the specific needs of the customers.
How can we visit your factory?
The company is located in Dongshushui Village, Shimenqiao Town, Renqiu City, Cangzhou City, Hebei Province. The company has a superior geographical location and convenient transportation.
Are you a trading company or a manufacturer?
Hongrui Machinery is a professional manufacturer of industrial sprockets, gears, bevel gears, couplings, racks, chains, shafts, and other industrial equipment transmission components. It also provides gear and chain solutions for all friends.